Privacy Policy

Information you provide directly

When you contact us via email or our website, we collect your name, email address, phone number, company name, and any other information you choose to share. This includes inquiries about products, sample requests, and order communications.

Information collected automatically

When you visit our website, we may collect standard technical data including your IP address, browser type, pages visited, and time spent on pages. This data is used solely to improve website performance and user experience.

We use the information we collect to: respond to your inquiries and sample requests; process and fulfill orders; send you product updates, pricing changes, or relevant export documentation; improve our website and services; and comply with legal obligations under Indonesian law.

We do not use your information for automated decision-making or profiling. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We process your personal data based on: your consent (when you contact us or submit a request); the performance of a contract (when processing your orders); our legitimate interests (to operate and improve our business); and compliance with legal obligations under Indonesian Personal Data Protection Law (UU PDP) No. 27 of 2022.

We may share your information with trusted third parties only as necessary to fulfill our services — including freight forwarders, logistics partners, and payment processors. All third parties are bound by confidentiality agreements and are prohibited from using your data for any other purpose.

We may disclose your information if required by Indonesian law, court order, or government regulation.

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by Indonesian law. Business transaction records are typically retained for a minimum of 5 years in accordance with Indonesian tax and commercial law.

Under applicable Indonesian law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data where there is no legal basis for retention; withdraw consent at any time; and lodge a complaint with the relevant authority.

To exercise any of these rights, contact us at hello@fromjava.com.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. However, no method of transmission over the internet is 100% secure. We encourage you to contact us through secure channels for sensitive communications.

Our website may use essential cookies to ensure basic functionality. We do not use tracking cookies or third-party advertising cookies. You can control cookie settings through your browser preferences.

As an export business, your data may be processed or accessed from countries outside Indonesia. We ensure appropriate safeguards are in place for any international data transfers, in accordance with UU PDP.

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date noted above. Continued use of our services after changes constitutes acceptance of the updated policy.

For any privacy-related questions or requests, contact us at hello@fromjava.com.